Support
Frequently Asked Questions
Answers about our rituals, products, shipping, and policies.
What is Renu Wellness Pep?
Renu Wellness Pep is a premium skincare, haircare, and beauty-wellness brand built around elevated daily rituals.
Are your products cosmetics?
Yes. Renu Wellness Pep products are cosmetic products intended to cleanse, beautify, moisturize, soften, and improve the appearance of skin and hair.
Are your products intended to treat skin or scalp conditions?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Can I use the skincare products daily?
Many products are designed for daily beauty routines, but with patch testing recommended before first use.
Should I patch test?
Yes. We recommend patch testing before using any new cosmetic product.
Do you accept returns?
Due to product safety and hygiene standards, we do not accept returns. All sales are final once shipped.
Do you allow exchanges?
Limited exchanges may be approved for damaged, defective, incorrect, or compromised items reported within 3 days of delivery.
What if my item arrives damaged?
Contact support within 3 days of delivery with your order number and photos of the package and product.
Are products for external use only?
Yes. Cosmetic products are for external use only unless the product label clearly states otherwise.
What should I do if irritation occurs?
Discontinue use and consult a qualified professional if needed.
Still need help? Contact us